What is PLAN-CARE-HEAL? – Network of Spontaneous Memorials

Understanding the framework

Plan – Care – Heal Framework

PLAN (Preparedness Phase) Proactive preparedness, including developing strategies, policies, and support mechanisms while training for potential challenges. It emphasizes networking with stakeholders and allocating resources to ensure readiness for collecting and documenting spontaneous memorials.
Key Steps	Prepare 1. Form a Preparedness Task Force 2. Draft Collection Policies 4. Undertake Training 5. Simulate Potential Scenarios Learn 3. Consult Resources 6. Audit Resources and Gaps Allocate 7. Prepare Response Kit 8. Prepare Deployment Plan Network 9. Build Stakeholder Relationships 10. Join Spontaneous Memorials Network
CARE (Acute Phase) Understanding the event’s context, assessing organizational capacity, and prioritizing the needs of communities and stakeholders. It requires implementing a sensitive and inclusive response plan while ensuring consistent and transparent communication with affected communities.
Key Steps	Context 1. Understand the Event’s Impact 2. Map Stakeholders Assess 3. Assess Psychological Impact 4. Review Organisational Capacity Respond 5. Undertake Risk Assessment 6. Review Collecting Policies 7. Plan and Undertake Collecting Tasks 8. Provide Support to Staff/Volunteers Engage 9. Execute Communication Plan 10. Reach out to Spontaneous Memorials Network
HEAL (Longer-term Management and Engagement Phase) Evaluation of any collected/documented spontaneous memorials and their future in long-term storage, access, and interpretation. It requires transparent decision-making and aligning evaluation findings with longer-term goals, engaging stakeholders in ongoing dialogue, and sustaining support for the collection’s ongoing value and care.
Key Steps	Heal 1. Evaluate Psychological Impact on Staff/Volunteers 2. Explore Longer-term Societal Impact Employ 3. Share Lessons Learnt 4. Review Collecting Outcomes 5. Document/Archive Collection 6. Engage Communities in Decision-Making Adapt 7. Refine PLAN: Policies Legacy 8. Design Access and Engagement Strategy 9. Develop Longer-term Plans for Storage 10. Foster Collaborative Partnerships

Explore the framework

PLAN

The preparedness phase helps you to prepare, learn, allocate and network

EXPLORE PLAN

CARE

The acute phase is where you use context to help you assess, respond and engage

EXPLORE CARE

HEAL

Heal, employ, adapt and legacy – this stage is all about long term management

EXPLORE HEAL